At Outlivor, we design and source outdoor, car camping, and vanlife gear built for real-world use. We stand behind the quality of our products and want you to shop with confidence.
Return Window
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in original condition
- All original packaging and accessories must be included
- Proof of purchase or order number is required
Items returned without prior contact may not be accepted.
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Used camping cookware
- Opened hygiene or personal-use products
- Customized or made-to-order items
- Clearance / final sale items
- Digital products or downloadable content
Damaged or Defective Products
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos or videos showing the issue
- A brief description of the problem
We will review the case and offer a replacement, partial refund, or full refund depending on the situation.
Outdoor Gear & Usage Disclaimer
Outdoor and vehicle-based camping equipment may experience wear due to weather, heavy use, improper installation, modification, or misuse.
Returns or refunds may not be approved for:
- Normal wear and tear
- Damage caused by improper use
- Products modified by the customer
- Damage caused by extreme environmental conditions
Please follow all product instructions and safety guidelines before use.
Refund Process
Once your return is received and inspected, we will notify you by email regarding approval status.
If approved:
- Refunds are issued to the original payment method
- Processing times may vary depending on your bank or payment provider
- Shipping fees are generally non-refundable
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The wrong item was shipped
- The product arrived damaged
For high-value items, we recommend using a tracked shipping service.
Exchanges
We replace items only if they are defective or damaged upon arrival.
Please contact us before sending anything back.
Order Cancellations
Orders may be canceled before shipment.
Once an order has been shipped, it can no longer be canceled and must go through the return process.
Contact Us
If you have questions about returns, refunds, or product issues, contact us anytime:
Email: [email protected]
Website: https://outlivor.shop